User Groups

NCCM allows the user to deliver event notifications and escalations to a logical cluster of associated personnel, rather than individually assigning the notifications to different addressees one by one. This is achieved by assigning users into specific groups. This way, when an alarm is raised, the relevant notification is automatically sent by email/SMS to each user belonging to a designated group.

Three types of User Groups can be created on NCCM.

• User Group – Where a group of ‘Users’ are added in a Group.
• CAB Group – Where selected users are added in a CAB Group. Only these users are authorized to approve any change requests like CLI and Upload Jobs.
• User Group Groups – Where Multiple User groups can be added as a Group.

For example: In an Organization (consider a Bank), where multiple branches are mapped under a Circle, Multiple Circle Offices are mapped under a Zone and multiple zones are controlled directly by the administrator’s from the DC or the DRC Center.

In this scenario:

• Individual teams can be created for individual Branch Offices.
• CAB Teams can be created, including multiple Users or User Groups.
• Multiple Teams (Branches) can be added as a group (Circles).
• Multiple Groups (Circles) can be added as a group (Zones).

This is a Privilege based feature: The user will be able to access, view, add, edit, delete, execute & export, only if privileges have been given by the administrator. This will be defined under roles and privileges.

This menu is accessible only if the below privilege has been checked.

From the “Account Management” menu, click “User Groups”.

The below page is displayed.

User Group details like Group Name, Description, Users, CAB Group and additional options to View User Group Accounts, View CAB Group Accounts and to add a new account is displayed.