Notification Overview

NCCM allows the user to subscribe for events, for which the user would receive notifications. When the defined type of event occurs, NCCM will notify those users through a notification method that the user has configured i.e., Email, SMS, SNMP trap, BatchNotifierAPI, XML notification etc.

There are multiple steps involved in configuring the notifiers, based on the type of notifier. Notifier method must be configured before adding notifier alerts. NCCM sends notifications on the occurrence of events within the network. To enable notification alerts, the below configurations must be done.

• A SMTP server.
• A notification channel.
• A business profile of the personnel who needs be notified.

Notification alerts are assigned to notification channels and business profiles. All business profiles linked to a notification alert receive notifications during specified time slots (as applicable). Multiple notification channels can be used for the below type of events:

• Configuration download has failed.
• Configuration has changed.
• Configuration upload fails.
• New devices are identified after a discovery is complete.
• Approval requests and approval decisions are denied.
• Upload Job execution is unsuccessful.
• Upload job expires while waiting for an approval.
• Upload and download jobs are created or modified.

Notification channels

The following notification channels are available for configuring notification alerts:

• SMS
• SNMP trap
• Email
• Syslog
• Batch File
• REST Approval API
• REST Incident API

Rule to create Notifier

Notifier should be created using NCCM configured Username for the Upload job and CLI job requests, because approval and Requester notification will be sent by using this mechanism

For example: If username is “NOCOperations”, a notifier with the same name must be created, which in this case is“NOCOperations”