Unblock user

Reset or Unblock User option allows you to unblock a blocked user in TJ5500 by resetting the password of that user. This feature is available under NMS Users tab on Manage Users page to a user with 'UserManager' login. Additionally, you can reset the password of any user under NMS User tab.

Perform the following steps to unblock a blocked user or reset the password of a user:

Go to Security > User Management menu and click Manage Users option. Manage Users page is displayed.
Do one of the following:
- To unblock a user, select a user with blocked status under NMS Users tab and click (Reset or Unblock User). Reset or Unblock User window is displayed. Go to step 3.
- To reset password of a user, select the desired user and click (Reset or Unblock User) under NMS Users tab. Reset or Unblock User window is displayed. Go to step 3.
Do one of the following:
- If Email server is configured, click Send Password. A success message is displayed. Click OK. The new password generated is sent to the email id and also displayed in Reset or Unblock User window. Go to step 4.
- If Email server is not configured, click Show Password. A success message is displayed. Click OK. The new password generated is displayed on Reset or Unblock User window. Go to step 4.
Click Close to exit the window.

Reset or Unblock User parameters

Parameter	Description
User Id	Displays the user id of the blocked user.
Primary Email Address	Displays the Email address configured during user creation and to which the generated password will be sent.
Secondary Email Address	Displays the secondary Email address (if configured during user creation) to which the generated password will be sent in case if the primary email address is inaccessible.
Send Password	Click the button to send the new generated password to the users email address. It will work only if users email address is set and Email host configuration is done by the Administrator.
Show Password	Click the button to view the new password set for the user. You cannot change the password but can copy it and convey to the user.
Close	Click the button to close the Reset or Unblock User window.

NOTE: Each time you press Show Password or Send Password, a new password is generated. Only one of Show Password or Send Password remains enabled depending whether Email Server is configured or not. Show Password button will be active if Email server is not configured.

If a Email failure reason is displayed as unknown, verify that the User Email ID is correct.

Click (Reset User/ Unblock Help) button to refer to parameter description on Reset or Unblock User window on UI while unblocking or resetting password of the user.