Synchronizing ONT is required when the physical status of the ONT is shown as 'UnExpected' or wrong status (Deactivated when it is expected to be Activated or Activated when it is expected to be Deactivated).
Perform the following steps to synchronize ONT:
Go to Configuration > Access menu and click Manage ONTs option. Manage ONTs page is displayed.
Click (Select ONTs). A check box against each ONT is displayed.
Select the desired ONTs by clicking the check box against that ONT.
To undo the selection, click on the check box again.
Click (Synchronize ONT). A confirmation message Do You Want to ReSync <ONT? is displayed.
Click OK. Sync ONT operation is performed. ONT synchronization successfully. message is displayed.
Click OK. The correct physical status of the ONT will be displayed.